Refund policy

At Vaishali Boutique Studio, customer satisfaction is important to us. Please read our Return, Exchange & Cancellation Policy carefully before placing your order.

EXCHANGE POLICY

Exchange Eligibility

  • Exchange requests must be raised within 3 days of receiving the order.

  • Products must be unused, unwashed, unworn, and returned with original tags and packaging intact.

  • Exchange requests submitted after 3 days of delivery will not be accepted.

Exchange Process

To initiate an exchange, please contact us at:

📧 Vaishaliboutiquestudio@gmail.com

Our team will review your request and provide further instructions.

Exchange Conditions

  • Exchange is allowed only once per order.

  • Once an exchanged product is delivered, no further exchange requests will be accepted.

  • Exchange products will be delivered to the same address provided in the original order.

Product Exchange

  • If exchanging for the same product in a different size, the exchange will be processed subject to stock availability.

  • If exchanging for a product of higher value, the customer must pay the price difference.

  • If exchanging for a product of lower value, the balance amount will be issued as store credit.

  • Multiple products cannot be selected against a single exchange request.

Exchange Processing Charges

A processing and logistics fee of ₹150 will be applicable on all exchange requests.

RETURN POLICY

We currently do not offer returns for products that have been delivered successfully.

Returns will only be accepted in the following cases:

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

Customers must report such issues within 48 hours of delivery by emailing us at:

📧 Vaishaliboutiquestudio@gmail.com

Please include:

  • Order Number

  • Product Images

  • Clear Unboxing Video

  • Description of the issue

Failure to provide an unboxing video may result in rejection of the claim.

After verification, we may provide a replacement, store credit, or refund at our sole discretion.

INTERNATIONAL ORDERS

Exchange & Return Policy

Currently, we do not offer returns or exchanges for international orders.

For any concerns regarding your order, please contact:

📧 Vaishaliboutiquestudio@gmail.com

Damaged or Defective International Orders

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

Kindly provide:

  • Order Number

  • Product photographs

  • Complete unboxing video

  • Detailed explanation of the issue

After investigation, Vaishali Boutique Studio may issue store credit or a credit note for the affected product.

Replacement products will not be shipped for international orders.

CANCELLATION POLICY

  • Prepaid orders cannot be cancelled once placed.

  • Orders already processed, packed, or shipped are not eligible for cancellation.

  • Vaishali Boutique Studio reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

In such cases, a full refund will be issued to the original payment method.

REFUND POLICY

Where applicable, approved refunds will be processed to the original payment method.

Refund processing timelines:

  • UPI & Wallets: 3–5 business days

  • Credit/Debit Cards: 5–10 business days

  • Net Banking: 5–10 business days

Refund timelines may vary depending on banks and payment providers.

CONTACT US

For any exchange, return, refund, or cancellation-related queries, please contact:

Vaishali Boutique Studio

📧 Email: Vaishaliboutiquestudio@gmail.com